Terms & Conditions

Last Updated: November 3, 2026

Welcome to Velmont Ateliers. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by the terms outlined below.

Please read these terms carefully before making a purchase.

1. General Information

Velmont Ateliers is a fashion and leather goods brand dedicated to delivering premium-quality craftsmanship, timeless designs, and exceptional customer experiences.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Any changes will become effective once published on this page.

2. Products & Descriptions

We make every effort to ensure that product descriptions, images, specifications, colors, and details are accurate and presented as clearly as possible.

However:

• Actual product colors may vary slightly due to screen settings and display differences.
• Minor variations may occur due to the nature of materials and craftsmanship.
• Product measurements and specifications may have reasonable manufacturing tolerances.

We reserve the right to modify product details, discontinue products, or update pricing without prior notice.

3. Orders & Payments

By placing an order through our website, you confirm that:

• All information provided during checkout is accurate and complete.
• You are authorized to use the selected payment method.
• You agree to pay the full amount, including applicable shipping charges and taxes.

All orders are subject to acceptance and availability. Velmont Ateliers reserves the right to cancel or refuse an order in cases of suspected fraud, incorrect pricing, payment issues, or other reasonable circumstances.

If an order is cancelled after payment, any eligible refund will be processed through the original payment method.

4. Pricing & Currency

All product prices are displayed in the currency specified on the website or during checkout.

Prices and promotional offers may change without prior notice. Any applicable shipping fees, customs duties, import taxes, or additional charges will be communicated where applicable.

5. Shipping & Delivery

We offer international shipping through trusted logistics partners, including:

• FedEx
• UPS
• DHL

Our estimated delivery time after dispatch is 3–5 business days, subject to destination and courier availability.

Shipping charges:

• United States: $35 USD
• Europe: €35 EUR

Once your order has been dispatched, an automatically generated tracking number will be sent to your registered email address.

Customers can track their shipments 24/7 through the relevant courier’s official tracking platform.

Delivery times may be affected by customs procedures, weather conditions, public holidays, or circumstances beyond our control.

6. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless explicitly stated otherwise at checkout.

Velmont Ateliers is not responsible for delays caused by customs inspections or clearance procedures.

7. Returns & Exchanges

We want every customer to be satisfied with their purchase.

Customers should review our separate Return & Refund Policy for detailed information regarding eligibility, return conditions, exchange requests, and refund procedures.

Products must meet the applicable return conditions before a return or exchange can be approved.

8. Size & Color Selection Policy

Customers are responsible for carefully reviewing and selecting the correct size, color, and product specifications before placing an order.

We strongly recommend checking our size charts, product descriptions, and available color options before completing your purchase.

Please ensure that:

• You select the correct size according to your measurements.
• You carefully review the selected color before confirming your order.
• You verify all product details and customization requirements.

Velmont Ateliers will not be responsible for incorrect size or color selections made by customers during checkout.

9. Final Sale & Post-Dispatch Policy

Please carefully review your order details before completing your purchase.

Once an order has been dispatched and handed over to our shipping partner, customers cannot request a return, exchange, or refund simply due to a change of mind, incorrect size or color selection, or personal preference.

We therefore encourage all customers to double-check their order details before confirming their purchase.

Important: This policy does not affect any mandatory consumer rights or remedies available under applicable law, including cases involving defective, damaged, or incorrectly supplied products.

10. Website Use

By using our website, you agree not to:

• Use the website for unlawful or fraudulent activities.
• Attempt to gain unauthorized access to our website or systems.
• Distribute harmful software or malicious content.
• Copy or misuse website content or intellectual property.
• Interfere with the website’s security, functionality, or performance.

We reserve the right to restrict or terminate access where misuse or suspicious activity is identified.

11. Limitation of Liability

Velmont Ateliers shall not be held responsible for indirect, incidental, or consequential losses arising from the use of our website or products, to the extent permitted by applicable law.

We are not responsible for delivery delays caused by third-party courier services, customs authorities, or events beyond our reasonable control.

Nothing in these terms excludes or limits any liability that cannot legally be excluded under applicable law.

12. Privacy & Personal Information

We respect the privacy of our customers and are committed to protecting their personal information.

Information collected during browsing, registration, and checkout is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

13. Third-Party Services & Links

Our website may contain links to third-party websites, payment providers, or shipping services.

These external services operate independently and are governed by their own terms and privacy policies. Velmont Ateliers is not responsible for the content, policies, or operations of third-party websites.

14. Governing Law

These Terms & Conditions shall be interpreted in accordance with applicable laws and regulations.

Nothing in these terms is intended to deprive customers of mandatory consumer rights available under the laws applicable to their purchases.

15. Contact Information

If you have questions, concerns, or require assistance regarding these Terms & Conditions, please contact our customer support team through the contact information provided on our website.

Velmont Ateliers

Timeless Design. Exceptional Craftsmanship. Refined Luxury.

Thank you for choosing Velmont Ateliers.